Product / Project

Cory's IT Business Technology & Managed Support Platform

The project supported by continued investment and development is Cory's IT's business technology and managed support platform. It is the operational system behind the company's goal of providing responsive IT support and practical technology services to small businesses.

• Helpdesk and support-request intake
• Remote IT troubleshooting and support workflows
• Endpoint, server, and network assistance
• Web and email hosting services
• E-commerce technology support and integrations
• Operational troubleshooting and system-improvement work
• Ongoing development of automation and customer-service capabilities

The platform is designed primarily for small businesses, professional offices, home offices, and organizations in the Tri-Cities area of Eastern Washington that need experienced IT support without maintaining a large internal IT department.

Small businesses often experience technology interruptions without having the staff or specialized expertise to diagnose and resolve them quickly. Cory's IT provides a technical point of contact that can investigate the problem, restore service, and help address the underlying operational issue.

Operational business with an active expansion and modernization effort. The service platform is already part of the business's working operations. Development is ongoing and focuses on improving support workflows, automation, customer access, service delivery, and the ability to manage more customer technology efficiently.